Service Level Agreement Samples

The agreement varies between vendors services and industries.

Service level agreement samples. Sla template provide a free general purpose service level agreement or sla template that you can use in a variety of situations. Hr service level agreement example. A service level agreement sla is a documented agreement between a service provider and a customer that identifies both the services required and the expected level of service. Through a service level agreement all the areas and aspects of the minimum services that will be provided to the client can be specified clarified and documented.

If one wishes to discuss the terms on how a certain products are to be purchased by another party then a purchase agreement has to be created. So what if you wanted to create a document which talks about what services will be provided by one party and how they will. What is an sla. Standard confidentiality agreement examples pdf doc staff confidentiality agreement examples pdf.

A service level agreement or sla is a common term for formal service commitments that are made to customers by service providers. Restaurant service level example agreement. Technology services typically include an uptime commitment such as 99 99 known as four nines. A service level agreement is a document that is presented to the clients of a service provider formally.

Sample of service level agreement. 19 sample service level agreement templates word pdf. This agreement sample specifies the scope nature and terms and conditions of the service to prevent future complications from occurring. This service level agreement this agreement or this service level agreement effective as of effective date effective date is made by and between client company a company organized and existing in client state with offices located at client address customer and supplier company a company organized and existing in supplier state with offices located at supplier address supplier.

The service level agreement template can be downloaded in microsoft word format without the need to register. This is an example of a service level agreement and gives you a fair idea as to how you can draft one.