Restaurant Server Certification

The following guidelines for restaurant server training will help you establish an effective knowledgeable staff. Create a server handbook. Professional server certification corporation pscc offers original state of the art training courses that integrate audio multimedia retention testing and feedback for the hospitality industry and for bartender certification.

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Restaurant server certification. Set goals for server training. The certified restaurant server designation recognizes the high level of professionalism that is needed to succeed and to bring outstanding service to every guest. Toast restaurant blog reports that 43 percent of restaurateurs do not offer new hires a training manual and 52 percent offer no safety training which can lead to challenges in delivering a consistent customer experience. That is changing cutlery laying down food and serving drinks.

If you work in a fine dining restaurant its likely that youll be guided in your initial restaurant server training on the best serving etiquette for that particular venue. Have you documented the training for your servers. The certification is supported by the start and quickstart skills tasks and results training programs. Hold a server orientation for all new hires.

Cross train your servers. Pscc can accommodate individuals or adapt a course for any size organization that wants to train employees. As a general rule of thumb you should aim to serve from the left. Choose any of the steps below to read the section that most interests you.

Do you provide ongoing training for your servers. We spoke to the pros and compiled the best restaurant server training tips to help your restaurant improve customer service. Then the restaurant server training checklist is a great tool to make sure your waiters and waitresses complete the training they need to do their job. Restaurant server training checklist.