Itsm Tool Requirements Template

The bank requires the tool to be able to differentiate all incident service and problem request based on the originating business unit.

Itsm tool requirements template. Ideally you should separate must haves from nice to haves any software that cant meet all of your must have requirements should be dropped from your shortlistthe degree to which each itsm toolset meets the nice to haves provides a way to compare the relative strength of each toolset being considered. Understand your organizations true itsm tool requirements your organization will most likely follow one of two tool selection routes or use both. Itsm is easier than ever to implement with the emergence of itsm as a service. 6 smart steps for itsm tool selection success.

Which factors in the importance of each process and activity. To what degree does the tool meet these requirements. Policy based it service management. Ability to assign a task directly to a individual.

Ability to author workflow templates by authorized users. Tool provides the ability to segregate tickets based on security and compliance requirements hipaa ferpa security incident information etc. Identifying the right it service management tool can be challenging when relying exclusively on the magic quadrant or itil based rfp templates. Ability to audit logs and report on user account activity rights and privileges and changes made to the application.

Participating in a usually 30 day free trial of various itsm tools andor issuing an rfp for a group of itsm tool vendors to rate themselves against your needs. Ability to assign a task to a group queue. The solution supports itsm process workflow between solutions users including routing of request electronic request approvals by actionable e mail etc. For instance you can make each requirement group a percentage element of 100 percent so that some requirements count more than others or you can use multipliers so that some scores count double triple etc.

These solutions allow organizations to implement robust proven service management tools that include everything from self help libraries to ticketing tools and other popular applications and features. White paper pdf 76 kb. Io leaders should use this six step buyers guide to better assess factors such as io maturity itom integration licensing and vendor viability. Either way it will hopefully help you to get a good understanding as to how well each itsm tool and vendor meets your needs.

The solutionmethod approach to itsm implementation including requirements definition processes and it service management processes that encompass itil service support and service delivery best practices.